Olson Technology offers Silver and Gold comprehensive support plans, providing different service levels to meet each customer’s business goal and requirements.
Join a Olson Care support plan and enjoy the peace of mind and benefits from a support plan that fits your business needs.
- 8×5 Help center – technical support for any question or problem (8×5 CST)
- HW warranty – standard 30 days in-factory turn-around time repair
- Technical updates – receive information on updates, such as new manuals, guides, software alerts
- Partners Portal- access to Olson Technology’s partners portal, eLearning, submit and track help tickets
- Software maintenance – defect correction and patches
- Software upgrades – new software releases, additional/enhanced features
- Advance replacement – 2 business advanced shipment of replacement parts
Service plans can be customized to meet specific customer requirements.
Find out more about OlsonCare and how it can benefit your business. Contact Us today.